We're here to help.
Questions about your plan, your subscription or your data? Start here, or email us at [email protected]. We aim to reply within two business days.
Billing
Subscriptions are purchased and managed through your Apple ID. How to cancel · Refunds
New iPhone?
Sign in to the same account and tap Restore on the Plans screen to bring Pro with you. Details
Your data
Export or delete your data from the app, or email us and we'll handle it. Details
Veryvo is launching soon. If you have a question before launch, or you'd like to be added to the launch list, email [email protected] or join the list here.
Cancel your subscription
Apple handles all Veryvo subscriptions, so cancelling happens in your iPhone settings:
- Open Settings and tap your name.
- Tap Subscriptions, then Veryvo.
- Tap Cancel Subscription.
Cancel at least 24 hours before your free trial or current billing period ends to avoid the next charge. You keep Pro until the end of the period you've paid for, then your account moves to Free. Deleting the app does not cancel a subscription.
Refunds
Because payments go through Apple, refunds are requested from Apple, not from us. Visit reportaproblem.apple.com, sign in with your Apple ID, and choose the Veryvo purchase. Apple reviews each request under its own policies.
Restore Pro on a new iPhone
Make sure you're signed in with the same Apple ID you used to subscribe, open Veryvo, go to the Plans screen and tap Restore. If Pro still doesn't show up, email us with the email on your Veryvo account.
Body Scan tips
- Stand in even, bright light, facing a plain wall.
- Wear fitted clothing so Coach can see your outline.
- Prop your phone at about chest height and step back until your whole body fits in the frame.
- Use the same spot and lighting each time so check-ins are easier to compare.
The Body Scan is a visual check-in for coaching. It doesn't measure body fat and isn't a medical test.
Export or delete your data
In the app, go to You › Export or delete my data. You can also email [email protected] from the address on your account and ask us to export or delete everything we hold about you.
Report a bug
Email [email protected] with what happened, your iPhone model, your iOS version, and a screenshot if you can. It helps us fix things fast.
A note on safety
Veryvo is not medical advice. If something hurts, stop the exercise, tap Something hurt after your session so Coach can adjust, and check with a doctor or physical therapist.